Patient Portal Guide

Bridging the Patient-Provider Gap

The Alphatic Patient Portal is a white-labeled, secure extension of your clinic, giving patients 24/7 access to their health journey. This increases trust and ensures patients feel cared for even outside your clinic walls.

Key Portal Modules

• Digital Record Vault: Instant access to past prescriptions (PDF), treatment summaries, and doctor advice.
• Imaging Center: Patients can view their 3D scans, X-rays, and intraoral photos in high resolution.
• Financial Hub: Clear breakdown of billed amounts, payments made, and any outstanding balance. Patients can download GST receipts directly.
• Outcome Tracking: AI-driven "Progress Graphs" for long-term treatments like Orthodontics or Hair Transplants.

Self-Service Features

• One-Tap Rebooking: Patients can see their doctor's availability and book a follow-up without calling the front desk.
• Tele-consultation Entry: A clean "Join Call" button for scheduled remote appointments.
• Profile Management: Patients can update their allergies, current medications, and contact info, which syncs back to your dashboard for review.

Security Architecture

The portal is hyper-secure:

• No Passwords: We use secure, time-limited Magic Links sent via WhatsApp/SMS to prevent password fatigue and account takeovers.
• Sandbox Environment: Clinical data is only "Published" to the portal once the doctor approves the note, ensuring internal internal drafts are never seen.
• Direct Revocation: If a patient loses their device, you can instantly revoke all portal sessions for that patient from your dashboard.

Customization

Make it yours. In Settings > White Label, you can customize the portal's brand colors, fonts, and "Welcome Message" to match your clinic's aesthetic.