Feedback & Reviews

Reputation Management Engine

In the digital health era, your clinic's online reputation is often its most effective marketing tool. Alphatic helps you capture satisfied voices while privately resolving critical feedback.

The Automated Feedback Loop

1. Trigger: 30 minutes after a patient's appointment status is marked "Checked Out", Alphatic sends a polite WhatsApp survey.
2. The 5-Star Survey: Patients are asked to rate their experience (Reception, Doctor, Cleanliness, Wait Time).
3. NPS (Net Promoter Score): The ultimate metric for clinic growth.

Driving Public Reviews (GEO/SEO Optimization)

• Positive Feedback Loop: If a patient gives a 4 or 5-star rating, the system automatically follows up with: "We're so glad you had a great experience! Would you mind sharing your review on our Google page?" and provides a direct link.
• Review conversion: Clinics using this automated loop see a 300% increase in Google Reviews.

Handling Critical Feedback

• The Red Flag System: If a patient gives a 1 or 2-star rating, Alphatic does NOT prompt for a Google review. Instead, it sends an Instant Alert to the Clinic Owner/Admin.
• Resolution Log: You can reply to the patient privately or call them to resolve the issue. Log your resolution in Alphatic to track "Unhappy-to-Happy" conversion.

Staff Incentives

Use the Staff Feedback Report to see which doctors or front desk members are receiving the most praise. Many clinics use this data for performance-based bonuses.