System Status

Enterprise-Grade Reliability

Alphatic's infrastructure is built across multiple availability zones to ensure that your clinic is never "Offline". We maintain an average uptime of 99.98%.

The Status Dashboard

Visit status.alphaticlabs.com for live health metrics on:

• Clinical API: The core engine for charting and prescribing.
• Meta Gateway: The bridge for WhatsApp communications.
• Payment Rails: Integration for UPI and Credit Card processing.
• AI Neural Engine: The ambient intelligence scribe.

Planned Maintenance

We update Alphatic every two weeks with new features and security patches.

• No-Downtime Deploys: Most updates happen in the background without you noticing.
• Major Updates: If a database migration is required, we schedule it for Sunday between 1:00 AM and 3:00 AM.
• Notifications: You will receive a "System Update" banner in your dashboard 48 hours before any planned maintenance.

Historical Performance

We provide a transparent "Daily Uptime Report" for the last 90 days. We believe accountability is the basis of a long-term clinical partnership.

Issue Reporting

If you experience a localized slow-down that isn't reflected on the status page, use the Run Diagnostic Tool in your settings to check your clinic's internet latency and browser compatibility.