Data Backups

Zero-Loss Data Infrastructure

In the world of healthcare, your data is more than just information; it's the lifeline of your patients and your business. Alphatic employs a multi-layered, redundant backup strategy that ensures 99.999% data durability.

The 3-2-1 Backup Rule

Alphatic automatically follows the industry-best "3-2-1" strategy for every clinic:

• 3 Copies of Data: Your primary database and two automated backups.
• 2 Different Media: Data is stored on high-speed NVMe drives for operation and durable object storage for backups.
• 1 Off-site Location: Backups are replicated across geographically distinct regions (e.g., if our primary datacenter in Mumbai faces an issue, the Singapore region remains active).

Automated Recovery Points

• Continuous Data Protection (CDP): Every write operation is logged. We can perform "Point-in-Time Recovery" (PITR) to any specific second in the last 35 days.
• Daily Snapshots: Full system snapshots are taken at 2:00 AM every night and archived for 7 years to meet medical record retention laws.
• Verification Drills: Our system automatically performs "Restoration Drills" weekly to ensure the backup files are not corrupted and can be mounted instantly.

On-Demand Exports

You are NEVER locked into Alphatic.

• Full Database Export: Clinic owners can request a full, encrypted SQL or JSON export of their entire patient database at any time from Settings > Data Portability.
• Encrypted Archives: All exports are delivered as password-protected ZIP files with AES-256 encryption.

Physical Security

Our data centers are Tier-IV facilities with biometric access, 24/7 armed guards, and N+2 power redundancy, ensuring that the physical machines holding your backups are as secure as the data itself.